Frequently Asked Questions
All of our papercuts are designed by our artist Emma. They are first sketched on paper and then re-drawn digitally. The digital design is then sent to our computerised cutting machine, which uses a scalpel blade to cut the majority of the design. We choose not to use a laser cutter as they can leave scorch marks on the edge of the paper and therefore don’t produce the quality of cut we strive for. The intricate part of each design is finished by hand, with a scalpel, ensuring that the finished papercut meets the high standards that we’ve become known for – and that our customers expect – every time. Our papercuts can be completely hand cut if requested, for an additional fee. Please contact us if you would like a quote for a hand-cut piece.
Regular or personalised orders will be made and dispatched within five working days. Please allow four weeks for bespoke orders (during busy periods we will advise if the wait time is increased). If you require your order at short notice, please contact us as we will always do what we can to accommodate your request, although there may be an additional charge.
We don’t like surprise extras at the checkout and so the price you see on the site is the price you pay. We include all of our shipping costs in the price of your papercut. All of our products are posted Royal Mail Signed For® 1st Class, which usually takes one to two days. We’re happy to post guaranteed next day delivery (before 1pm) but this will incur an extra charge, which will vary depending on the size and weight of the product.
When you place a personalised order you will be prompted to write the name, date and any other relevant details that you wish to be included in your papercut in a drop down box. Please ensure that the details you enter are correct, as once we have started making your cut we cannot make changes to the personalisation or issue a refund for details that were incorrect when ordered.
When you order a bespoke cut, we will contact you within 24 hours to discuss your requirements. Don’t worry if you’re not sure about exactly what you’re looking for, we can help. We’re experienced in asking questions that prompt people to think of the beautiful details and special additions that will make their papercuts unique.
After we speak to you, we’ll produce a draft for your approval, which can be adjusted and altered until you are entirely happy with it. If at this point you decide not to proceed, we will issue a full refund.
Once you have approved the final layout we will commence cutting, at which point the item cannot be returned and a refund cannot be issued. Please make sure to check the final layout thoroughly to make sure there are no mistakes in spellings or dates before giving your approval.
Our items vary in size. Please check the listing carefully for the dimensions of the item. If you have ordered an unframed cut, these will fit in standard A4 or A3 frames.
We use Daler Rowney 160gsm acid free white paper for all of our cuts and Daler Rowney Murano Pastel paper for the backing paper. Our materials are carefully chosen because they are durable and should not fade over time. However, as with most artwork, it is better not to hang your papercut in direct sunlight or over a heat source such as a radiator. If at any point you have any questions regarding your papercut, please don’t hesitate to contact us. We pride ourselves on our customer care and we want you to be completely happy with your purchase for years to come.